Terms & Conditions

Billing

Services are billed to the customer's credit card or established account.
New York Van accepts the following cards:

• American Express
• MasterCard
• Visa
• Discover

Gratuity (AKA) Tip is not included & is the sole discretion of customer/passenger and should be paid in cash directly to the driver. 7% fuel charge is calculated on the total fare plus the following additional charges will be billed if applicable: Meet and greet, airport fee, tolls, parking, cell phone usage, holiday surcharge, travel time, admin fee and STC or any other out of pocket expense incurred during the trip, will be added to the bill if applicable depending upon city, service type and billing terms. Any additional gratuity or cash handed to the chauffer is at customer’s discretion.

All published rates are subject to change without notice. Current rates are best estimated on reservations and quotes. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.

Transfers / Airport Service (Executive Sedans, Luxury SUV & Limousine)

Transfers and airport reservations, wait time will be charged after grace period is elapsed. Wait time is calculated at hourly rate of the particular vehicle and is charged at the increment of 15 minutes. Grace period is defined as forty-five (45) minutes at the commercial airports and fifteen (15) minutes all other locations beyond the scheduled pick up time. Due to uncertainty of schedule and last minute delays of private planes & trains, wait time will be charged as incurred for any passenger arriving more than 15 minutes late, unless change in arrival scheduled occurs more than 2 hours plus the travel time from the local facility.

Passenger requested stop(s) en route during a transfer reservation will be charged stop fee and wait time in any after 15 minute grace period, wait time is calculated at hourly rate of the particular vehicle and is charged at the increment of 15 minutes. Passenger requested stops off route for transfer reservations, charges will revert to the prevailing New York Van hourly rate.

Hourly charter / Event services

All Hourly or Event Services vehicle types will be billed hourly rate or package rate quoted on reservation. Fractions of an hour are rounded to next half-hour.

Cancellations, Changes & No Shows

Transfers and airport reservations - Sedans & SUVs
Cancellation or change of sedans & SUVs for transfer and airport reservations within two hour of scheduled pick-up time will result in a full charge.

Hourly Charter and Event services – Sedan, SUVs and Van
Cancellation or change of sedans & SUVs for hourly charter and event services within 24 hour of scheduled pick-up will result in a full charge.

Hourly Charter and Event services - Stretch Limousines, Mini Bus & Motor Coach

Cancellation or change of Stretch Limousines, VAN, Mini Bus & Motor Coach for hourly charter and event services within 7 days of scheduled pick-up will result in a full charge.

‘No Show’ is when passenger fails to arrive at the designated location or to contact New York Van within an hour of scheduled pick up time. 'No show' fee equal to full charge of the trip plus service fee plus applicable wait time.

 

To avoid a 'no show' fee call (516) 900-4444 or outside U.S. and Canada +1 (516) 900-4444 if you cannot locate your vehicle or chauffeur.

 

Other

Client agrees that there will be no smoking, no alcoholic beverages or no illegal drugs consumed in the vehicles.
In case of misconduct by your party, chauffeur has the right to terminate the service without any refunds.

Client holds New York Van harmless and not liable for any personal or material damages arising from the conduct of his/her party.
Client is responsible for damages to the vehicle committed by his/her party during service, either willfully or accidentally.

New York Van will try its best effort to locate any lost items but will not be held responsible for damaged baggage, personal belongings, or any items left in the vehicle.

New York Van and its affiliates shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.

Client is responsible for the full payment of any overtime charges, beyond the original agreement.

The above term and conditions may be modified time to time based on market, availability of vehicles, reservations dates.
All changes that are mutually agreed upon in writing or confirmed at the time of reservation will supersede.